About Company

Our Services

Help Desk
Transaction Processing
Webmaster Support
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Inbound Services:

Inbound Sales
Customer care
Enquiries

Outbound Services:

Sales
Lead Generation
Appointment Setting
Retention
Verification

Inbound Telemarketing

Meddytech specializes in inbound telemarketing projects because
we are first and foremost a service organization with a focus on client
acquisition and retention. We provide our values clients with sales, up-
sells, and cross-sell techniques that will meet and exceed even their most
aggressive sales and retention objectives.
In fact effective telemarketing sales require a combination of strategy,
technical support, implementation, and sales culture to produce
profitable results with the unmatched performance and skill.
Our staff is highly skilled at offering "up-sells" and "cross-sells", while
still providing our value client with the high quality service that they
expect.

Inbound Services

Order taking and processing
Help Desk
IVR (Interactive Voice Response)
Hot transfer
Product inquires
Third party verification
Customer service and care
Pre/post sales service
Level 1 and 2 Tech Support

Support Services

Data modelling
Data, sales and customer analysis
Strategic and tactical planning
Defection analysis
Licensed insurance professionals
Digital recordings
Data warehousing
Fully Blended Centers

Features of Outbound Telemarketing

Dedicated Outbound Telemarketing team including a Client
Services Manager, Project Manager and Senior Supervisor
Real-time reporting of outbound telemarketing services
Anytime monitoring, supervised or blind
The ability to communicate directly to CSRs via chat while
monitoring outbound telemarketing activities
Full access to all Outbound Telemarketing staff and all data at all times
State-of-the-art equipment, technology, and software
Technical programming, CRM, data warehousing for outbound
telemarketing projects